Loading... Please wait...

Privacy and Cookie Policy

Privacy and Cookie Policy

Privacy and Cookie Policy

In this section we explain how any personal data captured through the use of our site will be used by us. Please read the section carefully.  Please note that by visiting this site you are accepting the practices described here.

Accessing Our Site

  • The Elswoods Direct site is operated by Elswood's Cleaning Supplies and all of our details are provided within the Terms and Conditions section of our web site.  Contact information is shown in various places including home page, About Us and Terms and Conditions sections.  Elswood's Cleaning Supplies is the data controller (as defined within the Data Protection Act 1998 (the "Act").

Information We May Collect From You

That You Give Us

  • You may give us personal information by completing forms on our site or through dialogue with us by phone, e-mail or other.  This includes information you provide when you register to use our site, subscribe to our newsletter and special offer communication, search for a Product, place an order, participate in on line discussions or message boards or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, employer or occupation, financial information and personal description.

Information we collect about you

We may as part of our on-going process collect the following information:

  • Technical information that may include the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version and some setting information such as, time zone setting, browser plug-in types and versions, operating system and platform;
  • Information about your visit (collected using Google Analytics or other) which will include full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.


How we may use the information

Information you give to us:

  • To complete the contract formed when you buy through our web site and to meet any information requests that you my have;
  • To provide you, time to time and with information about other goods and services we offer that are similar to those that you have already purchased, enquired about or that we feel you may find of value.  We will not send you information about products and services other than those that can be provided by ourselves i.e. we will not look to benefit from selling customer data to 3rd parties.  Any marketing information will only be sent to you using electronic means (e-mail or SMS).
  • To notify you about changes to our service;

Information we collect about you:

  • To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • To improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • As part of our efforts to keep our site safe and secure;
  • To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you
  • To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Information we receive from other sources:

  • We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of Your Information

We may share your information with selected third parties to cmpplete the following only:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site;
  • Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
  • We may disclose your personal information to third parties:
  • If we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • If we or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce these Terms and other agreements; or to protect the rights, property, or safety of Elswood's Cleaning Supplies or customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where Your Personal Data is Stored

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area.  It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your Rights

  • You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at enquiries@elswoodsdirect.com.
  • The Freedom of Information Act also gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Information About Our Use of Cookies

Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

We use the following types of cookies: 

  • Customer Experience cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Must-have cookies. These are cookies that are required for the operation of our site. They include, for example, cookies that enable you to log into secure areas of our site, use a shopping cart or make use of other services.
  • Marketing cookies. These cookies record your visit to our site, the pages you have visited and the links you have followed. We will use this information to make our site and the advertising displayed on it more relevant to your interests

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site and appropriate functionality ma be impacted.



Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to enquiries@elswoodsdirect.com.


What's News

Newsletter and Special Offers

Copyright 2018 ELSWOODS DIRECT. All Rights Reserved.