SUPPORT
We’re here to help with expert aftercare support. Whether its help, advice or spares that you’re looking for – we’ll get you back up and running in no time at all.
Help & Advice
Stock items are typically delivered within 3–5 working days via our nationwide courier service. Delivery starts from just £9.95 (ex. VAT), and orders over £150 (ex. VAT) qualify for free delivery. For specialist or made-to-order machines, lead times may vary — give us a call on 01460 73423 and we’ll confirm availability and expected delivery for your order.
Absolutely. With over 50 years in the cleaning equipment industry, our team has hands-on experience with every product we stock. Whether you need a specialist ATEX-certified vacuum for a hazardous environment or a simple floor scrubber for daily use, we’ll help you find the right machine for your application and budget. Call us or use our contact form — we’re always happy to help.
We offer a 14-day returns policy on all items, giving you peace of mind with every purchase. If a product isn’t right for you, simply get in touch within 14 days of delivery and we’ll arrange a return. Items must be unused and in their original packaging. For full details, visit our Delivery & Returns page or contact our team directly.
Yes — we carry a comprehensive range of genuine spare parts and accessories for all the brands we stock, including Kerstar, Numatic, and more. From replacement filters, bags, and hoses to specialist tools and fittings, we can supply what you need to keep your machines running at peak performance. If you can’t find a specific part on our website, call us and we’ll source it for you.
Aftercare
At Elswoods Direct, our support doesn’t stop at the point of sale. With over 50 years of hands-on experience in the cleaning equipment industry, we’re here to help with everything from troubleshooting and machine servicing advice to sourcing hard-to-find replacement parts. Whether you need guidance on maintaining your equipment, help identifying the right spare part, or technical advice on getting the best performance from your machine — our knowledgeable team is just a phone call away. Get in touch on 01460 73423 or drop us a line at [email protected] and we’ll do our best to get you sorted.
